Common questions
A cover would not scan
Try again in better light, with the whole jacket in the frame. If the book has a barcode, point at that instead: it gives an exact match. You can always search by title instead, from the button under the viewfinder.
The wrong book came back
Tap the title on the match sheet to search for the right one. Tell us at hello@thefinishedapp.com which cover it was, and we will look at it.
I have a new phone
Sign in with the same Apple Account and your shelf comes back from the server. Everything you logged while signed in is there: books, ratings, dates and reviews.
How do I stop a subscription?
Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, then Finished, then Cancel.
Someone is being unpleasant
Report the post or the reader from the menu on their card. Reports are read by a person, and acted on within 24 hours. You can also block somebody, which hides them from you and you from them.
Delete my account
In the app: Settings, then Delete my account. Your profile, posts, pictures, followers and shelf go from the server. It cannot be undone.
Still stuck?
Write to hello@thefinishedapp.com. Tell us what happened, what you expected, and which iPhone you are using. Screenshots help.